Our Terms of Use are in development.

• Schools own their data. We process it on their behalf. Full export and deletion on request.
• Big Wella owns the WellRead software, design, and brand. The reading-profile data we add to titles is licensed for school use inside the platform.
• Per-school or per-group annual pricing. No per-student fees. No silent auto-renewal.
• Service level commitments around uptime and support response, written down with real numbers.
• Standard professional indemnity and cyber liability insurance, evidenced on request.
• Compliance with the Australian Consumer Law, the Privacy Act, and any state education department data agreement we’re party to.

A school SaaS agreement of this kind covers, at minimum:

• Definitions, licence grant, and acceptable use.
• Service level agreement (uptime, response times, remedies).
• Fees, billing, and renewal mechanics.
• Intellectual property and feedback rights.
• Data protection, privacy, and security obligations.
• Confidentiality and publicity.
• Sub-processors and overseas data flows.
• Indemnities, warranties, and limitation of liability.
• Force majeure.
• Term, termination, and post-termination data handling.
• Governing law and dispute resolution.

A separate Data Processing Addendum covers the technical and organisational controls. An outline is at /dpa.

We’ll happily share a draft Master Services Agreement, the Data Processing Addendum, and our security overview ahead of any contract conversation. Email support@bigwella.com.